Home
Mi saldo:
-
Accounts, Payouts & Bonuses Policy

Introduction

GogoRoyal.Com is operated by Bet N Play Solution B.V. having its office at Address: Abraham Mendez Chumaceiro Boulevard 03, Willemstad, Curacao. Company Registration number 163749.

This document outlines the policy and guidelines regarding accounts, payouts, and bonuses for GogoRoyal.Com. It establishes the rules and procedures to ensure fair and transparent practices for our players. By using our services, all players agree to comply with the terms and conditions outlined in this policy.

Your Account

Legal requirements

Reference to the “Account” shall mean an account registered by you on the Website after accepting and agreeing to these Terms. By registering an Account, you declare that you are over 18 years of age or of a higher minimum legal age as stipulated in the jurisdiction of your residence under the laws applicable to you. It is your sole responsibility to know whether the services available on the Website are legal in the country of your residence. Persons who are under age of 18 years are not allowed to use the Website and/or any services available on it.

You are not allowed to register on the Website and use our services if you are a resident of Aruba, Australia, Austria, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.

Registration of Account

In order to place bets, play games and deposit money you need to register the Account on the Website.

To register the Account, you must provide complete and up-to-date information including a mobile number, e-mail address, username, password and other mandatory information requested on the registration form.

By registering the Account on the Website, you agree to specify your legal name. We may take action to check the accuracy of the information you provide. You’re not allowed to change this data, but there are cases in which you can individually request for changing of data by contacting Website customer support, such as an honest mistake etc.

If you choose, or you are provided with a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party. We will never ask you to reveal your password and will never initiate contact with you to ask you for the memory joggers associated with your password.

Employees, former employees of service providers and/or affiliated persons are not permitted to register the accounts on the Website and cannot exploit the services and promotions available on it. Same rules apply to family members of the above mentioned. Violation of this rule will result in the account being permanently closed and the referred accounts will be considered as fraudulent. Any winnings derived from such activities will be deemed as forfeited by the account holder and only the deposited amount will be returned to the account holder.

You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial, or otherwise. The prohibition on said transfers also includes however is not limited to the encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation and/or gifting in cooperation with a fiduciary or any other third party, company, natural or legal individual, foundation and/or association in any way shape or form.

Account issues

If you forget your password or think that somebody knows details of your personal data, moreover if you suspect that another user is taking an unfair advantage through cheating or collusion you must report the suspicion to us.

We reserve the right to declare any bet or transaction void partially or in full if we, at our own discretion, would deem it obvious that any of the following circumstances have occurred:

  1. the Account holder or people associated with the Account holder may directly or indirectly influence the outcome of an event;
  2. the Account holder and or people associated with the Account holder are directly or indirectly avoiding the rules of the Website;
  3. the result of an event or the bet has been directly or indirectly affected by criminal activity;
  4. the odds of an event have significantly been changed due to a public announcement in relation to the event;
  5. bets have been placed that would not have been accepted otherwise, but they were accepted during periods when the Website have been affected by technical problems;
  6. due to an error, such as a mistake, misprint, technical error, human error, force majeure or otherwise, bets have been offered, placed and or accepted due to this error.

When we close or suspend an Account for whatever reason, we reserve the right to close any future Accounts that may be registered by the same person, device, address, or that may use the same payment wallets or credit cards and void/cancel all bets and transactions of that Accounts.

We offer two-factor authentication (2FA) as additional protection from unauthorized use of your Account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

By registering the Account on the Website, you undertake, declare and warrant that:

  • You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to you and, under the laws applicable to you, you are allowed to participate in the Games offered on the Website.
  • You will use this Website and your Account solely and exclusively for the purpose of your genuine participation in the Games and not for any financial or other operations; your participation in the Games will be strictly in your personal non-professional capacity for recreational and entertainment reasons only.
  • You participate in the Games on your own behalf and not on behalf of any other person;
  • You are not resident in Aruba, Australia, Austria, Bonaire, Curacao, France, Iran, Iraq, Netherlands, Saba, Spain, St Maarten, Statia, U.S.A or the U.S.A dependencies, United Kingdom.
  • All information that you provide to GogoRoyal.Com is true, complete, and correct, and that you shall immediately notify us of any change of such information.
  • You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from GogoRoyal.Com.
  • All money that you deposit into your Account is not tainted with any illegality and, in particular, do not originate from any illegal activity or source.
  • You understand that by participating in the Games you take the risk of losing money deposited into your Account.
  • You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. GogoRoyal.Com hereby reserves the right to invalidate or close your Account or invalidate your participation in a Game in the event of such behavior.
  • In relation to deposits and withdrawals of funds into and from your Account, you shall only use credit cards and other financial instruments that are valid and lawfully belong to you.
  • The computer software that we make available to you is owned by Bet N Play Solution B.V. or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for your own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
  • Games played on the Website should be played in the same manner as games played in any other setting. You shall be courteous to other players and representatives of Bet N Play Solution B.V. and shall avoid rude or obscene comments, including in chat rooms.

Multi Accounts

You can sign up (register) and use only one Account on the Website.

Only one Account for each household, IP address and computer or device is allowed. If two or more users share the same household, IP address and computer or device we must be informed by the respective Accounts’ holders in advance.

If you sign up or attempt to register more than one Account, for whatever reason, we may block or close any or all of your Accounts at our discretion. We may also void all the bets that have been placed in the duplicate Accounts, block bonuses and gifts and void withdrawal requests. In addition, any returns, winnings, or bonuses have been gained or accrued during the duplicate account lifecycle will be forfeited from you.

Payouts

When the outcome of a Game you participate in becomes determined or, where applicable, GogoRoyal.Com has confirmed the relevant result of an event and settled the markets; all winnings will be available on your Account.

If GogoRoyal.Com mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of GogoRoyal.Com and the amount will be deducted from your Account. If prior to GogoRoyal.Com becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to GogoRoyal.Com. In the event of an incorrect crediting, you are obliged to notify GogoRoyal.Com immediately.

GogoRoyal.Com will carry out additional verification and identification procedures for any withdrawal or reserves the right to carry such verification procedures at any level of withdrawals. All transactions will be checked to prevent money laundering.

Deposits

To have a possibility to place bets and play for real money you have to deposit money into your Account. You can deposit at any time online by using your debit or credit card, e-wallet, via a bank transfer or via all available deposit methods. All available deposit methods you can find in “Deposit page” on the Website. Cash or cheques are not an accepted method of deposit. Please note that some of the methods may not be available in some countries.

We accept payments in various currencies. Any payment received by GogoRoyal.Com in a currency other than the currency of your Account will be converted into the currency of your Account, at the prevailing exchange rate. Please note that any exchange premiums are payable by you.

GogoRoyal.Com reserves the right to use additional procedures and means to verify your identity (KYC) when effecting deposits into an Account and to close an Account if you fail to send these documents to GogoRoyal.Com.

GogoRoyal.Com does not grant any credit for the use of its services.

By depositing you confirm that all deposits are authorized and you won’t try to decline them or take any action which will cause such payment to be reversed by the third party, in order to avoid any legitimate liability.

As a prevention of money laundering, a deposit must be wagered at least once before a withdrawal can be made. Please note that if wagering requirements are in place, the wagering requirement needs to be respected before a withdrawal is requested.

GogoRoyal.Com doesn’t allow making 3rd party deposits (by a friend, relative, partner, wife or husband). All payments have to be made from an Account/system or credit card that is registered on the Account holder. If the 3rd party deposits are noticed all winnings will be forfeited and sent back to GogoRoyal.Com, and the deposit will be returned to the rightful owner of an Account/credit card. If banking transfer requires a charge while returning money back to the rightful owner it will be paid by a receiver.

We reserve the right to update or modify this policy at any time. It is your responsibility to review this document periodically for any changes. Continued use of our services after modifications indicate your acceptance of the revised policy.